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Position Summary:

The Medical Receptionist serves as the first point of contact for patients, caregivers, and visitors in a multidisciplinary outpatient therapy clinic. This role is responsible for providing a welcoming, organized, and professional front-office environment while supporting clinical operations, scheduling, and communication across Speech Therapy, Occupational Therapy, and ABA services.

Essential Duties and Responsibilities:

Patient & Family Support:

Greet patients, families, and visitors in a friendly and professional manner.
Answer incoming phone calls, emails, and messages; route appropriately.
Provide basic information regarding clinic services, policies, and scheduling.
Assist caregivers with intake forms, consents, and general questions.

Scheduling & Coordination:

Schedule, confirm, and reschedule therapy appointments across disciplines.
Coordinate multi-provider schedules (SLP, OT, BCBA, RBT) efficiently.
Manage waitlists and cancellations while maintaining clinic productivity.
Communicate schedule changes to therapists and families promptly.

Administrative & Front Office Tasks:

Maintain accurate patient demographic and contact information in the EMR.
Collect and document copays, private pay fees, and payments when applicable.
Scan, upload, and organize clinical and administrative documents.
Ensure front desk, waiting area, and materials remain clean and organized.

Insurance & Documentation Support:

Verify insurance eligibility and benefits as directed.
Assist with authorization tracking and documentation requests.
Obtain and process referrals, physician orders, and prior authorizations as needed.
Maintain HIPAA compliance and confidentiality at all times.

Clinic Communication & Professionalism:

Communicate effectively with therapists, clinical supervisors, and management.
Demonstrate professionalism, reliability, and respect in all interactions.
Support clinic policies related to attendance, safety, and professionalism.
Escalate concerns or issues to leadership as appropriate.

Qualifications:

Required:

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Basic computer proficiency (EMR systems, scheduling software, email).
Ability to interact compassionately with children, adults, and families.

Preferred:

Previous experience in a medical, therapy, or behavioral health setting.
Knowledge of insurance verification or medical scheduling.
Experience working in a pediatric or multidisciplinary clinic.

Skills & Competencies:

Customer service–oriented mindset.
Attention to detail and accuracy.
Ability to work independently and as part of a team.
Time management and adaptability in a fast-paced environment.
Professional demeanor and positive attitude.

Physical & Work Requirements:

Ability to sit or stand for extended periods.
Ability to lift and carry light office materials (up to 25 lbs).
Frequent interaction with patients, families, and staff.

Schedule & Employment Type:

Full-time (40 hours per week).
Monday-Friday.

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Apply for Medical Receptionist at Jeter Therapy Group