Medical Receptionist
Natchitoches, Louisiana•Full-time
$12 - $16 hourly
$12 - $16 hourly
About the Job
Position Summary:
The Medical Receptionist serves as the first point of contact for patients, caregivers, and visitors in a multidisciplinary outpatient therapy clinic. This role is responsible for providing a welcoming, organized, and professional front-office environment while supporting clinical operations, scheduling, and communication across Speech Therapy, Occupational Therapy, and ABA services.
Essential Duties and Responsibilities:
Patient & Family Support:
- Greet patients, families, and visitors in a friendly and professional manner.
- Answer incoming phone calls, emails, and messages; route appropriately.
- Provide basic information regarding clinic services, policies, and scheduling.
- Assist caregivers with intake forms, consents, and general questions.
Scheduling & Coordination:
- Schedule, confirm, and reschedule therapy appointments across disciplines.
- Coordinate multi-provider schedules (SLP, OT, BCBA, RBT) efficiently.
- Manage waitlists and cancellations while maintaining clinic productivity.
- Communicate schedule changes to therapists and families promptly.
Administrative & Front Office Tasks:
- Maintain accurate patient demographic and contact information in the EMR.
- Collect and document copays, private pay fees, and payments when applicable.
- Scan, upload, and organize clinical and administrative documents.
- Ensure front desk, waiting area, and materials remain clean and organized.
Insurance & Documentation Support:
- Verify insurance eligibility and benefits as directed.
- Assist with authorization tracking and documentation requests.
- Obtain and process referrals, physician orders, and prior authorizations as needed.
- Maintain HIPAA compliance and confidentiality at all times.
Clinic Communication & Professionalism:
- Communicate effectively with therapists, clinical supervisors, and management.
- Demonstrate professionalism, reliability, and respect in all interactions.
- Support clinic policies related to attendance, safety, and professionalism.
- Escalate concerns or issues to leadership as appropriate.
Qualifications:
Required:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Basic computer proficiency (EMR systems, scheduling software, email).
- Ability to interact compassionately with children, adults, and families.
Preferred:
- Previous experience in a medical, therapy, or behavioral health setting.
- Knowledge of insurance verification or medical scheduling.
- Experience working in a pediatric or multidisciplinary clinic.
Skills & Competencies:
- Customer service–oriented mindset.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Time management and adaptability in a fast-paced environment.
- Professional demeanor and positive attitude.
Physical & Work Requirements:
- Ability to sit or stand for extended periods.
- Ability to lift and carry light office materials (up to 25 lbs).
- Frequent interaction with patients, families, and staff.
Schedule & Employment Type:
- Full-time (40 hours per week).
- Monday-Friday.